SAP Knowledge Base Article - Public

2259711 - Reporting and Analytics Icon is Disabled or Greyed out from the Admin Center

Symptom

You notice that the Reporting Icon is greyed out from the Admin Center Company Processes and Cycles menu.

Consequently you are unable to access/search for functions like manage dashboards, Restore Deleted reports etc..

When you click on the Reporting Icon the following is displayed.

Reporting has not been licensed for your company instance yet.

You can find more information about Reporting by looking here:

http://www.successfactors.com/analytics

Reporting Icon is greyed out .png

Environment

  • SuccessFactors HCM Core
  • ORD Report

Reproducing the Issue

  1. Login to the instance
  2. Admin tools
  3. The reporting Icon is greyed out.
  4. If you click on it the below text is shown in the pop-up
    Reporting has not been licensed for your company instance yet.
    You can find more information about Reporting by looking here:
    http://www.successfactors.com/analytics/

Cause

Reporting icon is disabled as classic analytics is disabled for the instance.

Resolution

The issue can be solved by enabling the classic analytics for the instance.

This can be done as follow:

  1. Provisioning - Select the desire instance
  2. Company Settings - Analytics and Dashboard Tabs & Misc...... Reporting
  3. Analytics Tab (Reporting button in V9)
  4. Select any of the following option: 
    • List Views (Dashboard Drilling)
    • Spreadsheet Reports
    • Classic Reporting
  5. Wait about 1-2 hours
  6. The issue should be solved and the Reporting Icon available from the instance UI

Option to be selected in Provisioning:

Option to tick in Provisioning.png

Once save then the "Reporting and Analytics" is enabled.

Reporting Icon.png

 

 

Keywords

  • SuccessFactors HCM Core
  • ORD Report
  • Reporting and Analytics
  • Grey out
  • Reporting and Analytics licensed
  • aedmin centre
, KBA , reproting , greyed out , licensed , reporting , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , Problem

Product

SAP SuccessFactors HCM Suite all versions