SAP Knowledge Base Article - Public

2259711 - Reporting and Analytics Icon is Disabled or Greyed out in Admin Center


The Reporting and Analytics icon is greyed out in the Admin Center Company Processes and Cycles section.
Consequently you are unable to access/search for functions like manage dashboards, Restore Deleted reports etc.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SuccessFactors Reporting and Analytics

Reproducing the Issue

  1. Login to the instance
  2. Admin Center
  3. The Reporting and Analytics Icon is greyed out.
  4. When you try clicking it,  the following is displayed:

    Reporting has not been licensed for your company instance yet.
    You can find more information about Reporting by looking here:

    Reporting Icon is greyed out .png


This is a known Product Limitation.


A fix has been developed for the issue and will be released in the B1902 / Q1 2019 release.
Internal ticket # for reference: AYT-16637

The interim workaround is to be enable one of the classic reporting frameworks:

  1. Provisioning - Select the desired instance
  2. Company Settings - Analytics and Dashboard Tabs & Misc...... Reporting
  3. Analytics Tab (Reporting button in V9)
  4. Enable one or more of the following options: 
    • List Views (Dashboard Drilling)
    • Spreadsheet Reports
    • Classic Reporting

      Option to be selected in Provisioning:

      Option to tick in Provisioning.png

  5. Wait for 1 hour for the changes to populate through all components and reflect in the instance

The feature will be available for usage now:

Reporting Icon.png




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SAP SuccessFactors HCM Suite 1811