2259424 - Reactivate External Agency Account

If you try to log in to the Agency portal, you will get a message: "You have been locked out of your account because of too many field login attempts"

The user has tried to reset their password too many times.

In order to unlock the agency user password:

1. Admin Centre -> Manage External Password Policy -> Reactivate External Agency Account

You have been locked out of your account; too many field login attempts; password; reset; Reactivate; External Agency Account; , KBA , LOD-SF-RCM-SYS , System Performance, Usability, Errors, Security , Problem