SAP Knowledge Base Article - Public

2259322 - Error - Caught SftpException

Symptom

Error occurred while importing Personal Info file: FTP transport failed to get data file from FTP server: sftp-f.successfactors.com

Environment

  • FTP
  • SFTP
  • Live Profile
  • Import

Reproducing the Issue

Error occurred while importing Personal Info file.

FTP transport failed to get data file from FTP server: sftp-f.successfactors.com

Error: Caught SftpException while get 'FILENAME.csv.pgp' from ftp: sftp-f.successfactors.com

Cause

The job has recovered due to a file system issue on Dec 1 2015 on particular time. After clearing a filesystem the job was successfully completed.

Resolution

During the time we had a file system got full due to sftp has not able to place a file,After clearing the filesystem the job job completed successfully.From the Provisioning we could see after 6 min the job was completed.Actually the job has not yet failed it is auto covered and its completed.Please find the attachment .

Keywords

  • Live Profile
  • Import
  • Error
  • FTP
  • SFTP
, KBA , LOD-SF-SCM , Succession Management , Problem

Product

SuccessFactors HCM Core 1508