SAP Knowledge Base Article - Public

2259139 - All the Business Partners are listed in the Value Help of Bill-To Role Within Involved Parties Facet of Sales Order

Symptom

All the Business Partners are listed in the value help of Bill-To role within Involved Parties facet of the Sales Order.

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to Accounts view and search for Account ABC (where ABC is the account name).
  3. Open account ABC and go to the Relationship facet .

Here for Relationship Type Had Bill-To Party ,there are 2 Business Partner i.e. PQR(where PQR is Main Bill-To Party) and LMN(where LMN is another Bill-To Party) maintain.

  1. Go to the Sales Order facet of Account ABC and click on the New button to create sales order .The Sales Order XYZ(where XYZ is sales order id) is created.
  2. Open Sales Order XYZ and go to the Involved Parties facet.
  3. Here you can see the Bill-To is correctly determine as PQR.
  4. Remove the Bill-To and click on the Add button to add the Bill-To role again.

In the value help of New Bill-To Name, it displays all the Business Partner .

Cause

On the Involved Parties facet a very generic data is shown, reflecting all possible Business Partners to be added.On the Header section of Sales Order for Bill-To, a specific data is called with a default with query Related to Account.

Resolution

This is an expected system behavior.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer 1511 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL.PLATFORM 1708