SAP Knowledge Base Article - Public

2258934 - External Participant not able to login and do the 360 feedback - Performance Management

Symptom

External Participant not able to login and complete 360 feedback

Environment

Performance Management - 360

Reproducing the Issue

Add an external participant in the 360 form and send out the form to him. When the evaluation form is sent out to the external participant, he receives an evaluation notification link to do the feedback. 

When external participant clicks on the link he gets the error "Invalid Credentials".

Resolution

  1. Go to Admin Center >Role Based Permissions->Create a New Role -> Open Role-> Check for User Login Permission-> See if it is enabled. If it is not enabled, we need to enable it and save the Role.
  2. Then Go to Target Population and Select All. This permission gives the ability to external participants to login to the instance. Please find the screenshot below for reference.
  3. Now, the external participant will be able to login to the instance and complete the 360 feedback.

Should this not resolve the issue, please check in Provisioning, if the setting "Turn off the IP restriction for external users" is enabled. If not, please enable this setting.

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Keywords

KBA , LOD-SF-PM-360 , 360 Reviews , How To

Product

SAP SuccessFactors HCM Core all versions