SAP Knowledge Base Article - Public

2258715 - Cannot see candidate in Agency Portal to upload resume

Symptom

Agencies are unable to upload some resumes for some candidates and then candidate does not appear in agency list but shows owned by agency in the instance

Environment

Recruiting Management

Reproducing the Issue

1. Login to any agency

2. Begin to add candidate

3. Try to upload resume and continues to generate

4.  Candidate gets added but without resume

5.  Logged back into agency and candidate does not appear in the candidate list

6.  Check candidate profile in the instance and candidate shows owned by that agency

Cause

Cause under investigation by engineers in:

PLT-44559

RCM-28949

 

Resolution

This may be caused by trying to upload doc  file resumes.  If you change any doc file to docx as a workaround this should load it.

Permanent fix under investigation by engineering.

(PLT-44559)

(RCM-28949)

Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions