SAP Knowledge Base Article - Public

2258235 - Blank Internet Explorer Screen on E-mail Outlook Reply inside a Ticket.


When you are replying Tickets via outlook add in Internet Explorer open a second blank window.

Reproducing the Issue

Using HTML or Silverlight, please follow the steps below.

  1. Go to Service Work Center.
  2. Click on Tickets Customer.
  3. Select XYZ Ticket.
  4. Mark the box outlook Add in
  5. Click on Reply

Result: Internet Explorer opens a blank Window.




You need to enable the protection mode on Internet Explorer to prevent this second window to open.


To enable the protection mode on Internet Explorer, please follow the steps below:

  1. Go to settings.
  2. Internet Options.
  3. Change to security Policy.
  4. Click on Internet.
  5. Check the box Enabled Protected Mode.



KBA , SRD-CC , Cross Components , How To


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