SAP Knowledge Base Article - Public

2258199 - Software Change Request for Requisitions and Recruiting Management - RCM

Symptom

  • Explanation of changes supported by Partners and/or the Professional Services Team
  • What system changes are supported by SuccessFactors Cloud Product Support?

Environment

SAP SuccessFactors Recruiting Management

Resolution

Changes supported by Partners and Professional Services Team:

All custom xml changes you cannot complete via Admin Tools are delivered via the paid Professional Services Team via our extensive global Partner network.

Professional Services Team/Partners are engaged when you have a change that is:

  1. Creating something new
  2. Changes  to existing logic, permissions, fields etc. in existing process or program
  3. Adding functionality not previously part of your program/process
  4. Optional changes a customer does not need, but desires
  5. Multiple changes to multiple templates and programs
  6. Program integrations
  7. New go live implementations

Partners/Professional Services Team can deliver the following types of changes:

  • PROGRAM DESIGN
    • All XML level changes system wide in all modules (this option is now available in Manage Templates via Admin Centre)
    • Creating New Job Requisitions or Application
    • Creating or editing requisitions not supported via admin tools
    • evaluating current programs for design optimization
    • Creation of new workflows and the associated user permissions within forms and programs not supported via admin tools
    • Multistage application
    • Team Recruiting
    • Adding or removing new status' and the permissions required to make these work 
    • Setup Headers and Footers for requisitions
    • Adding Unique Identifier to Candidate Profile to enable Candidate to Employee Conversion
       
  • FIELDS
  • PERMISSIONS
    • Adding new fields as TOKENS to your programs.
    • Read/Write Permissions in CPT, if the permissions block is defined for “*”

  • LANGUAGES
    • 3 tier custom language changes and translation work > This feature is now available in Admin Centre > Manage Languages
    • See KB article 2576546 - Working with Manage Language Feature - Platform

  • INTEGRATIONS
    • EC Integrations
    • SAP Integrations
    • Standard Assessment/ Background integration

  • OFFERS
    • New Offer Approval

  • Enabling SMS

Please reach out to the Partners today to engage with an expert:

  • Visit our Partner Listings page
  • Click SAP Services Partners sub tab
  • From the list, click on the Partner name you want to work with to be taken to their site
  • Partners can provide quotes and estimates based on your needs
  • Note: Do not call the SAP 800 number as that will just direct you back to support
  • See KB article 2116056 - Partner Support - Resources & Tools 

Note:

  • Each partner may determine the types of services they offer for customers. Pricing can vary between partners. There are a number of partners happy to perform the types of changes listed here.
  • To reach out SAP Professional Services Team, contact your Customer Success Manager (CSM) / Customer Engagement Executive (CEE) / Sales Representative or Sales Account Manager for further information.
  • Changes supported by Cloud Product Support via SCR (Software Change Request), if the customer does not have Manage Templates enabled in Admin Center.
  • All XML changes to the Job requisition, Application, Candidate Profile and Offer Template can be done via Manage Template in Admin Centre. To enable Manage Templates feature refer to the KBA 2157630 - Enabling Manage Templates in Recruiting.

Template changes is available via Manage Templates in Admin Centre

  • sm-mapping updates : 2644262 - Modifying sm-mapping fields via Manage Templates Feature
  • Updating search display options :  2644434 - Updating Search Display option using Manage Templates Feature
  • forward with Data Intact : 2644399 - Making a field Forward candidates with Data Intact through Manage Templates Feature
  • Mobile configuration for Job Requisition Fields : 2644478 - Adding / Removing Mobile fields via Manage Templates Feature
  • Updating Candidate Summary Display Options :  2644290 - Updating Candidate Summary Display option via Manage Templates Feature. For more information, please see the RCM implementation Guide section: Configuring the Candidate Summary display options using Manage templates. Implementation Guide
  • Modifying permissions for already existing field definitions : 2644504 - Updating permissions via Manage Templates Feature. Please verify if you are using MultiStage Application.
  • Editing instruction text : 2644612 - Updating Instruction text in templates through Manage Templates Feature
  • Update permissions for Employee referral in RCM : 2644733 - Update permissions for Employee Referral via Manage Templates Feature
  • Enabling / modifying Interview Central or Interview Scheduling access : 2644576 - Modifying Interview Central or Interview Scheduling access via Manage Templates Feature
  • Change the required field type : 2644556 - Making a field mandatory via Manage Templates Feature
  • Overrides : 2644550 - Updating an override field in the application XML via Manage Template Feature

Changes made by the Support Team

Please be aware of the points below before engaging the Support Team:

  • Please make sure to read the description of each change.
  • This services are only applicable to customers who does not have a Partner Consultant. Partners have access to the Provisioning (Back end) so they will not need this service.
  • If a customer request a change made to their environment which is list in the table below, please create a case with the following 4 level component: LOD-SF-RCM-SCR. 
  • Make sure that you provide the information needed to complete the change. 
  • Customer approval form should be attached to the case so our Support team can complete your task in a faster manner. Without the Approval form fill and sign, our support team will not be able to proceed.
  Changes made by Support Team 

Instruction Label changes  

NOTE: If you want to use HTML as part of the instruction field label, but the mime type attribute is not configured to accept it you can ask support team to just add this attribute. (mime-type=text-html) This is required in order to the system to interpretate HMTL tags but as of today, manage templates does not have the ability to add such attribute.

Please download form here

Limiting the available users in the Operator field types (Recruiting Groups)

An operator and operatorTeam field types: the client may not want to allow recruiting users to select from any active BizX user. By specifying a group-name attribute, you limiting the available users in this field to only users defined in this Recruiting Group. These changes are now available under Admin centreà Manage templates. The group-name attribute is an optional attribute and is only supported on fields that are type="operator" or type="operatorTeam". Add the attribute group-name="X" to the operator field definition in the Job Requisition Template, where X is the name of the Recruiting Group created by the customer in Admin Centre.

For more information, please see the kba below:

2644604 - Limiting the available users in the Operator field types (Recruiting Groups) via Manage Templates Feature

Please download form here

 

Make a field reportable

Make a field reportable, the field id have to be configured in the xml.

Once this field is added to the xml template, then an incident will need to be created, "only" if a customer does not have a partner.

Please download form here

Create a custom token

In order to make a custom token , the field id definition should be created beforehand in the xml template.

Once this first steps is completed, then an incident can be created, "only" if a customer does not have a partner

2436541 - How to create Custom Tokens for Custom and Standard Fields

Please download form here

 

Enhanced People Search

Support will be able to disable this switch in the back end.

Please download form here

 

Manage Template for Recruiting 

To have access to all xml templates, Manage Templates needs to be enabled and support will be able to enable this switch in the back end.

Please download form here

 

Increase size of attachments

When an increase size of attachemts is needed, support will be able to increase the size to the highest limit. This functionality does not involved any cost.

Please download form here

 

Add a new status in Provisioning

Customers need to provide the following:

1. Name of the status

2. Type name

3. Category

Note: If there are a big amount of changes, then a partner needs to be involved.

Please download form here

Resume Parsing

Resume Parsing feature has different steps, support team will only enable the feature in the back end which is the first step. Any other steps, will need to be completed by the customer due that the steps are in Admin Centre.

Please download form here

 

Enable Merge duplicates candidate profiles

Merge Candidate Feature switch will be enabled by the Support Team.

Please download form here

 

Enable Employee Referral Program

Employee referral feature has different steps, Support team will only enable the feature in the back end which is the first step.  Any other steps, will need to be completed by the customer due that the steps are in Admin Centre.

Please download form here

 

Enable Assessment Integration

Enable Assessment Integration referral feature has different steps, Support team will only enable the feature in the back end which is the first step.  Any other steps, will need to be completed by the customer due that the steps are in Admin Centre.

Please download form here

 

Import  / Export Assessment Vendor Packages

If this is your request, please make sure that you provide the correct file with the correct information. Kindly note that Support will only upload the file in the back end.

Please download form here

 

Remove or add additional recipients (email id) for the existing schedule job 

Support will be able to modify the email the email address of all the schedule jobs already created for the RCM Module except RCM Entity Anonymization. If you required to make changes for RCM Entity Anonymization, please contact your Partner so they will be able to complete your request.

Please download form here

 

Increase the maximum number of results in the Candidate Summary page

For more details, see KBA  2435590 - How to increase the maximum number of (items) candidates per page that can be found in candidate search from 150 to 1000 - Recruiting Management

Note:It is important to inform that this functionality must be used carefully. Support the handling of more than 150 candidates in the candidate summary page is a beta functionality that may slow down the system when selecting more than 150 candidates. It is recommended to be used in cases where the number of candidates is considerably high, where having the candidates list divided in different pages would cause significant productivity impact.

Please download form here

IMPORTANT:
  • Upon completion of the requested configuration changes you are required to thoroughly test to ensure the content has been coded to specifications and all functionality behaves accordingly and to expectations including all the way to printing and reporting if applicable.
  • Only you, the customer, will ever know if something is wrong. What is right for one customer can be wrong for another.
  • Every option we have is right for someone, and is why we simply would not know what was "right or wrong" for you.

See Also

  • SAP Partners Page
  • KB article 2576546 - Working with Manage Language Feature - Platform
  • KB article 2081562 - Job Posting Header and Footer - Recruiting Management
  • KB article 2081409 - Candidate to Employee Conversion - Recruiting Management
  • KB article 2081260 - Job Search on Country Field - Recruiting Management
  • KB article 2081559 - Editing Candidate Profile - Recruiting Management
  • KB article 2081998 - Employee Referral - Recruiting Management
  • KB article 2244503 - How to reference job requisitions fields as tokens within Job Description and Header and Footers?
  • KB article 2576546 - Working with Manage Language Feature - Platform
  • KB article 2116056 - SuccessFactors Partner Support - Resources & Tools
  • KB article 2365214 - Manage Templates - Recruiting Management
  • KB article 2157630 - Enabling Manage Templates in Recruiting - Recruiting Management
  • KB article 2644129 - Changing labels on the templates via Manage Templates Feature - Recruiting Management
  • KB article 2644262 - Modifying sm-mapping fields via Manage Templates Feature
  • KB article 2644434 - Updating Search Display option using Manage Templates Feature
  • KB article 2644399 - Making a field Forward candidates with Data Intact through Manage Templates Feature
  • KB article 2644478 - Adding / Removing Mobile fields via Manage Templates Feature
  • KB article 2644290 - Updating Candidate Summary Display option via Manage Templates Feature
  • KB article 2435590 - How to increase the maximum number of (items) candidates per page that can be found in candidate search from 150 to 1000 - Recruiting Management
  • Recruiting Management - Implementation Guide

Keywords

SF success factors RCM SCR single multi stage , KBA , LOD-SF-RCM-SCR , Software Changes, Services, Provisioning etc. , How To

Product

SAP SuccessFactors Recruiting all versions

Attachments

countrylist.txt
Add new status in the back end.docx
Create a custom token.docx
Disable Enhanced People Search.docx
Enable Assessment Integration in the back end.docx
Enable Manage Template in Recruiting.docx
Enable Merge Duplicates candidate profile in the back end.docx
Enable the switch for Employee Referral.docx
Enable the switch for Resume Parsing.docx
Import and Export Assessment Vendor Package in the back end.docx
Increase size of attachments.docx
Increase the maximum number of results in the Candidate summary page.docx
Instruction Label Changes.docx
Limiting the available users in the Operator field types (Recruiting Groups).docx
Make a field reportable.docx
Remove or Add additional recipient(email id) for the existing schedule job.docx