SAP Knowledge Base Article - Public

2257904 - Internal Server error Message in Standard Dashboard 2.0

Symptom

 

The Standard Dashboard within Dashboards 2.0 continuously is giving  server error. Please attached screen shot.

Error.jpg

Desired Behavior:

• This specific dashboard should work correctly

Environment

SAP Successfactors

Dashboard 2.0

Reproducing the Issue

  1. Open the Standard Dashboard.
  2. As soon as it loads, it will throw the Aplication error message

Error.jpg

Cause

This issue is happening due to Date filter applied by this user & later the Admin has disabled/deleted the Date Range option for this dashboard.

Resolution

 To rectify this, you can follow any of the below approach.

  • Remove/disable the date Range filter set for this Dashboard by the Admin.
  • If the date Range filter is disabled then enable it againd and try loading the Dashboard again.
  • As this is standard dashboard, please remove this and add the same dashboard again and see if that resolves the issue.

Keywords

Dashboard 2.0 Internal Server Error Manage Date Ranges , KBA , LOD-SF-ANA-DSH , Dashboard and YouCalc , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , Problem

Product

SAP SuccessFactors Workforce Analytics all versions