SAP Knowledge Base Article - Public

2257888 - No Result Returned by External Provider VERTEX

Symptom

You have enabled VERTEX tax calculation on this system.

You are trying to execute a supplier invoice, customer invoice or create a goods and service receipt, but error messages prevent you to complete the document:

  •  No result returned by external provider
  •  Vertex Error 

Cause

You have maintained incorrect ZIP code on customer/supplier master data.

It's necessary that ZIP code maintained on master data is correct and consistent. You can confirm it using Vertex online tool to check zip code validity and confirm tax rates:

Resolution

To correct a supplier master data, you should go to:

  1. Supplier Base work center
  2. Go to Suppliers view
  3. Find supplier XYZ
  4. Select supplier and click Edit and select Addresses
  5. Correct ZIP code and save your changes

To correct a customer master data, you should go to:

  1. Account Management work center
  2. Go to Accounts view
  3. Find account XYZ
  4. Select account and click Edit and select Addresses
  5. Correct ZIP code and save your changes

 In case ZIP code is correct please report an incident to SAP for further analysis.

Keywords

KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP Business ByDesign all versions