SAP Knowledge Base Article - Public

2257028 - Email header for the Ask for Feedback Email Notifications when using Single Sender - Performance Management

Symptom

Using the "Ask for Feedback" functionality of the Performance Module , when you send email requesting for feedback , the recipient receives ask for feedback mail from a different email header in the following format : "feedback<instancename>@ENV Domain" instead of "<system@successfactors.com>".

Environment

Performance Management

Reproducing the Issue

1. Go to Team Overview.
2. Click on Ask for Feedback for any employee you wish.
3. In the Search Box for Find an Employee , search for the Name or use the option "Add an External Email Address" as per your requirements.
4. Once done, Click on Send Email.

The person whom you have selected while sending Email using the "Ask for Feedback" Functionality , receives an email with the email header in the format of "feedback<instancename>@ENV Domain".


Cause

It is because you have enabled the Single Sender Option.

Resolution

The "Ask for feedback" functionality doesn't support the SingleSender function as of now. 

So if you have the Single Sender Option Enabled , then below would be the scenario : 

The Email Header of the sender will be "feedback<instancename>@ENV Domain" for "Ask for Feedback" Emails only and for other notifications such as Route document notification, it will be as per the Single Sender Email configured.

And if you have the Single Sender Option disabled :

  • The Email Header of the sender will be SYSTEM <system@successfactors.com> for "Ask for Feedback" email, and this email is by system default and cannot be configured.

 

Keywords

Ask for Feedback
Single Sender , KBA , LOD-SF-PM-EML , Emails and Notifications , Product Enhancement

Product

SAP SuccessFactors HCM Core 1511