SAP Knowledge Base Article - Public

2257014 - Clicking on Review Button in Team Overview gives "null" error message - Performance Management

Symptom

- If a Manager tries to click the Review button while using Team Overview for PM Form to access the Employee form , he receives an error.
- Subsequently the URL of the Team Overview page of the clicked form ends with "null". For example : https://hcm4preview.sapsf.comnull/ or https://performancemanager5.successfactors.comnull , etc.


Environment

Performance Management

Reproducing the Issue

1. Login.

2. Click on Performance.

3. Click on Team Overview.

4. Click on Review button to access PM Form of an employee.

Cause

In the route map linked to the Performance form, the route map step id contains space character. This space character is causing the error when opening the form from team overview.

Resolution

The workaround is to change the route map step id name to not use any space characters.

 For example, change the step id of manager assessment step from "Manager Review" to "Manager_Review".
Once done , try launching a new form and test if it can be opened from Team overview page.

Keywords

Team Overview
Null

, KBA , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1508