2256371 - SAP Jam | Screen capture doesn't work in chrome

SAP Knowledge Base Article - Public

2256371 - SAP Jam | Screen capture doesn't work in chrome

Symptom

Screen capture doesn't work in chrome even if the latest version of Java is installed.

The below error is received when doing a screen capture in Jam.

2015-12-11_3-39-00.png

A similar error is received when capturing a Show-Me video.

2015-12-11_3-54-08.png

Environment

Successfactors BizX Suite

SAP Jam

Cause

Starting with Version 42 (released April 2015), Chrome has disabled the standard way in which browsers support plugins. More details can be found here. As screen capture relies strongly on Java plugins, this is an affected functionality. So features like Show-Me and Jam screen capture will not work in chrome.

Resolution

Please continue to use alternate browsers viz. IE and Firefox to record screen captures unless chrome develops a new way to support plugins.

Keywords

KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions ; SAP SuccessFactors HCM Suite all versions