SAP Knowledge Base Article - Public

2256324 - Error - The requisition cannot be created. Details: SFAPI login failed! Authentication failed, invalid user or password(status code = 4) - Recruiting Management

Symptom

A user is trying to create a requisition from the Position Org Chart and receives an error message that is affecting the requisition creation.

Environment

SuccessFactors Recruiting Managament (RCM) - All versions 

Reproducing the Issue

You should create a job requisition from the Position Org Chart and after doing this step, you will receive the error message: "The requisition cannot be created. Details: SFAPI login failed! Authentication failed, invalid user or password(status code = 4)".

Cause

The SFAPI user is incorrect and it is affecting the system performance related to the SFAPI.

Resolution

In order to proceed with the solution, the SFAPI user must be changed and you can create a new incident to our Cloud Product Support informing all the possible details about the error found, so that we will be able to proceed with this request. Additionally, when reporting this issue, we kindly ask you to provide us the SFAPI user details, your Company ID and its DC.

While our team is working on your problem, you can use the Recruiting tab to create the job requisition as a workaround.

Keywords

SFAPI login failed! SFAPI requisition from the Position Org Chart Position Org Chart   , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions