SAP Knowledge Base Article - Public

2256314 - Error: Security Certificate Errors - Recruiting Marketing

Symptom

When trying to access the Recruiting Marketing career site of a company on Internet Explorer, the browser blocks the website and shows the following warning in the footer:

"Internet Explorer blocked this website from displaying content with security certificate errors."

 

IE9 - RMK .png

Environment

SuccessFactors Recruiting Marketing (RMK) - All versions

Cause

Internet Explorer and other browsers block websites whose security certificate does not exist or is expired.

Recruiting Marketing uses SSL encryption (Secure Sockets Layer) for security certification. This certificate must be renewed every year to make sure it is up-to-date and active.

In case you are facing a security warning when trying to access the career website, the SSL certificate has expired and should be renewed.

Resolution

The Recruiting Marketing SSL Certificate should be renewed once a year, which means that the certificate is valid only for one year.

In case the certificate has expired, the users and candidates will be able to access the website normally, as the warning can be dismissed by clicking on "Show content".

In order to renew the certificate, please create an incident on the Support Portal at http://support.sap.com/ with the following information:


a. Common Name (CN): 
b. Organization (O): 
c. Organizational Unit (OU): 
d. Email Address (the person that will be managing the certificate): 
e. City/Locality (L): 
f. State/Region (ST): 
g. Country (C):

 

Once the incident is created, your Cloud Product Support team will assist you through the certificate renewal. A CSR will be created based on the above information provided. With the CSR information you will receive from Support, you will need to procure the SSL and attach the SSL file to the incident. The Cloud Product Support team will then send the SSL file to the responsible team, who will complete the renewal process.

Please be aware that there are no costs involved on this operation.

Keywords

  • Recruiting Marketing Certificate
  • SSL Certificate
  • Security Certificate Errors
  • Certificate Renewal
  • Certificate Expired
  • Renewal Process
  • SSL / CSR
, KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting 1511 ; SuccessFactors Recruiting 1207 ; SuccessFactors Recruiting 1210 ; SuccessFactors Recruiting 1302 ; SuccessFactors Recruiting 1305 ; SuccessFactors Recruiting 1308 ; SuccessFactors Recruiting 1311 ; SuccessFactors Recruiting 1405 ; SuccessFactors Recruiting 1408 ; SuccessFactors Recruiting 1508