SAP Knowledge Base Article - Public

2256312 - Error - An error occurs when we are trying to upload an additional document for a candidate - Recruiting Management

Symptom

A user is trying to upload a document and is receiving an error message informing that the file exceeds the user limit. For example: "The total file size exceeds the user size limit of 10,000 kilobytes"

Environment

SuccessFactors Recruiting Managament (RCM) - All versions 

Reproducing the Issue

1 - Try to add an additional document when you have already other documents attached on the application / profile;

2 - If the limit of uploading exceeds, you will receive an error message informing about that.

Cause

When trying to upload the new file, the attachment limit was exceeded and the system will not accept it.

Resolution

In order to increase the limit for the attachments, you should create a new incident to our Cloud Product Support, informing the Company ID and its DC. Additionally, you can provide us the error message received, so we will be able to proceed with the request.

Keywords

The total file size exceeds the user size limit of 10,000 kilobytes file size exceeds attachment attachment limit , KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions