SAP Knowledge Base Article - Public

2256247 - Resume Viewer error: "This candidate's resume is not available to view inline at this time. You can try again later or download the resume now."-RCM

Symptom

When attempting to view a candidate's resume in the Talent Pipeline, an error occurs:

"This candidate's resume is not available to view inline at this time. You can try again later or download the resume now."

Environment

SAP SuccessFactors - Recruiting Management (RCM)

Reproducing the Issue

  1. Log in to the system
  2. Under Recruiting, Select a Requisition
  3. In the Talent Pipeline, select a candidate
  4. Click on the Resume button to open the Resume viewer
  5. An error occurs:
    1. "This candidate's resume is not available to view inline at this time. You can try again later or download the resume now."

Cause

  • There could be several causes. The "View More Details..." link can offer some useful additional information:
    • error resume viewer.png
  • An error can be shown like the following:
    • attachment error.jpg
  • In this case, the error points to an issue with the rendering of the image
  • There are a small amount of resumes; less than 2% that are not compatible with the inline viewer product and cannot be fixed
  • If the resume cannot be opened in the test environment then the problem could be specific to the resume file
  • There are many pre-formatted resume programs and not all are compatible with the viewer
  • The error details can also point to a configuration issue
  • For example the message might mention the role assigned to the user trying to access the resume is not permissioned to view it 

Resolution

Check the "View Details..." link to gather more information on the cause of the error:

  1. In the case of error messages, this would point to a server issue and an incident should be created and directed to support
  2. If the problem is specific to the resume itself it could be part of the small number of resumes created with pre-formatted resume programs that are not compatible with inline viewer and cannot be fixed
    • The work around for that would be to go directly to the candidate profile to open the resume 
  3. In the case of configuration issues, the corresponding template would need to be amended as per the current processes 

Keywords

SF SuccessFactors Success Factors Recruiting Management RCM Recruit Resume Viewer error candidate not available view inline , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SuccessFactors HCM Core 1508