SAP Knowledge Base Article - Public

2255740 - Application error while accessing employee profile

Symptom

Application error while accessing employee profile

Environment

SuccessFactors:Employee Profile

Reproducing the Issue

  1. Login to the instance
  2. Home > Employee Files
  3. When we access the employee profile we get the below application error message,

kba1 screen.png

 

Cause

This is caused by not setting a fixed process for the Employee Files Scorecards.

Resolution

  • The error can be eliminated by setting a fixed process for the Employee Files Scorecards under configure employee files in admin center.

  • Without which, the Competency portlet does not link to any rating scale, which causes the error.

  • After setting up the process the error does not appear.

Keywords

Application error while accessing employee profile , KBA , LOD-SF-EP-V12 , Employee profile V12 , Problem

Product

SAP SuccessFactors HCM Core all versions