2255660 - SuccessFactors: API Call fails with error Authentication failed, user account is locked(status code = 13)

SAP Knowledge Base Article - Public

2255660 - SuccessFactors: API Call fails with error Authentication failed, user account is locked(status code = 13)

Symptom

API Login fails with the following error:

Authentication failed, user account is locked(status code = 13) 

Cause

Account is locked.

Resolution

1. Go to Admin Center

2. Click on "Reset User Account" under "Manage Employees"

1.png

3. Search for the user and click on "Search Users"

4. Here, check the box as seen below and click on the "Reset Selected Users" button.

2.png

Keywords

Authentication failed, status code = 13 , KBA , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , Problem

Product

SAP SuccessFactors HCM Suite 1705