SAP Knowledge Base Article - Public

2255033 - RCM - Error in text editor when user is modifying Job Specification, Internal/External Job Description

Symptom

When user is modifying Job Specification, Internal/External Job Description and presses ""ENTER"", the page jumps to the bottom of page.

 

 

Environment

  • This issue is only present in Internet Explorer 11
  • SuccessFactors Recruitment

Reproducing the Issue

  • In any requisition, scroll down to the Job Description field and Update it.

  •  When you press Enter key in the description box, the screen moves to the bottom.

  •  Issue could be replicated only on IE11

Cause

  • The component causing this problem is the CKeditor. It's a compatibility issue between this tool, and running IE11 in quirks mode.
  • According to the support ticket Engineering has opened (https://dev.ckeditor.com/ticket/13512), they have decided not to fix this. It is out of our hands.

Resolution

  • Solution is to have all the RCM clients to not run IE11 in quirks mode. Please notify the client's to run IE’s compatibility mode.
    If your client is already running IE’s compatibility mode, and still see this issue, that is another problem, and will need a new JIRA.
  • MS information found here http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11
  • Workaround has been provided, to use IE10, Firefox or Chrome.

See Also

MS information found here http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11

Keywords

  • Internet explorer 11
  • Compatability mode
  • quirk mode
  • edit job description
, KBA , LOD-SF-RCM , Recruiting Management , Bug Filed

Product

SAP SuccessFactors Recruiting 1511 ; SuccessFactors Recruiting 1207 ; SuccessFactors Recruiting 1210 ; SuccessFactors Recruiting 1302 ; SuccessFactors Recruiting 1305 ; SuccessFactors Recruiting 1308 ; SuccessFactors Recruiting 1311 ; SuccessFactors Recruiting 1405 ; SuccessFactors Recruiting 1408 ; SuccessFactors Recruiting 1508