- You are trying to login to the Successfactors Provisioning Engine and get the following error message:
"Account Locked: Please contact an administrator for assistance"
- Bizx Platform
Reproducing the Issue
- Try to login to provisioning (all Datacentres)
- Error displayed: "Account Locked: Please contact an administrator for assistance"
On account of technical issues with Provisioning Tool, a majority of the accounts in Provisioning had to be reset. This means that anybody wanting to access Provisioning will have get re-authenticated.
This procedure is mandatory in compliance with our security guideline and only authenticated users have the credentials to Provisioning.
Should there be a need to clarify additional information, our partner portal support team will get in touch with you.
To get your updated credentials, please raise a request via the Partner Portal using the link:
https://hcmcloudops.successfactors.com -> Contact Us/Get Help
Partner Provisioning Password Locked Reset , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-SEC , Security & Permissions , Problem