SAP Knowledge Base Article - Public

2254830 - The Button View Data XML is Grayed Out in the Output History of Service Order Document

Symptom

You have created a Service Order where the output channel is XML and completed the Order. However when you go to output history tab, the button View Data XML is grayed out and you cannot see any output data.

Reproducing the Issue

  1. Go to the Service Order work center.
  2. Go to the Service Order Processing view.
  3. Select the relevant Service Order.
  4. Select View All and navigate to Output History tab
  5. The View Data XML button is grayed out .

Cause

Service orders can either be created manually in the system, or automatically by a business-to-business (B2B) message, or Intercompany Repair Scenario (A2A) message from an external system. In case of B2B messages, service orders are electronically transferred in the form of XML messages.

Hence in B2B Scenario there will be no feasibility to see the data by selecting View Data XML.

In mnual entry as long as the Service Order Confirmation is tot send to accounting by selecting Submit button and Send Order Confirmation to Account the Output history will not be notified and hence no Output History will be avaliable and in tune no data will be avaaiable there for display.

Resolution

This is the expected behavior of SAP Business ByDesign.

See Also

2221148 - The Button View Data XML is Grayed Out in the Output History of Purchase Order Document

Keywords

KBA , SRD-HR-PAD , Personnel Administration , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711