SAP Knowledge Base Article - Public

2254571 - System Requires Unique Email Addresses for LMS users

Symptom

When trying to save a duplicate email address in a LMS user record, system shows error message "The email address {{0}} must be unique."

 

Environment

LMS 

Reproducing the Issue

1/ Login as LMS admin user, open a user record,

2/ Input a email address of other user's.

3/ Click Save button

4/ Receive error "The email address {{0}} must be unique."

Cause

The emai address was used for a Plaetue Talent Gateway User.

A plateau talent gateway user should have unique email address and therefore his email cannot be used in other's record again.

Resolution

Check if the affected email address is used for a user whose Plateau Talent Gateway Access is set to YES.

Setting Plateau Talent Gateway Access to NO should fix the error.

 

For more details about Plateau Talent Gateway, you can check the help document in LMS.

Open the help document and search for Plateau Talent Gateway.

Keywords

unique email  , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SuccessFactors Learning 1508