2254501 - Error - when user accesses compensation statement they get error: The requested operation is not available: Access Denied Error - Compensation

SAP Knowledge Base Article - Public

2254501 - Error - when user accesses compensation statement they get error: The requested operation is not available: Access Denied Error - Compensation

Symptom

When employees are trying to access their compensation statements they get an error:

The requested operation is not available.
This problem is due to the following reason(s):
Access Denied Error

Environment

  • Compensation
  • Variable Pay

Reproducing the Issue

From the Public Profile -> Compensation Statements -> and click on any compensation statement and receive the following error:

The requested operation is not available.
This problem is due to the following reason(s):
Access Denied

They have the permissions to view and use to be able to view them in the past.  

Cause

  1. System related issue - CMP-11359.

Resolution

  • If you are sure your user permissions are correct, and this was working previously, but now started to see this error, please work with Cloud Product Support

Keywords

compensation statement
personal statement
variable pay , KBA , LOD-SF-CMP-CMP , Compensation , Problem

Product

SAP SuccessFactors HCM Suite 1511