SAP Knowledge Base Article - Public

2253856 - The Marking Points in Google Maps are not Equal to the Result List Page of the Account

Symptom

The marking points in Google Maps are not equal to the result list page of the account.

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts facet.
  3. Show All Accounts.
  4. Switch to the Map view.
  5. Go to the Page 2.

Marking points are not equal to result list i.e. on Page 2 there are 10 accounts listed but there are more markings shown on the Google map.

Cause

The reason is that we process batch number of accounts, and draw them on the map.
If you query All Accounts, on page 2, it only have 10 accounts but in the map, it shows number more then ten.
This is the right behavior, because we draw the accounts more the 40. Also if you select one account , it will show the pin in the corresponding area.

Resolution

This is the expected behavior of the SAP Cloud for Customer.

Keywords

KBA , LOD-CRM-ACC , Account , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708