2253852 - E-mail Address With Special Characters is Not Valid

SAP Knowledge Base Article - Public

2253852 - E-mail Address With Special Characters is Not Valid

Symptom

You are trying to use a special characters in email address field and the error messagem Email Address is not valid appears.

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Click on New.
  4. Try to add an E-mail address with a special character.
  5. Error message appears.

Cause

Special characters need to be allowed on the system.

Resolution

This can be done following the below steps:

  1. Go to the Business configuration work center.
  2. Click on Implementation Projects view.
  3. Open Fine Tune activity.
  4. Search for the acitivity Address Checks and open it.
  5. Mark the checkbox.
  6. Save.

Result: The system will not trigger the email check anymore , you will be able to add this emails without any error message.



Keywords

KBA , LOD-CRM-ACC , Account , How To

Product

SAP Hybris Cloud for Customer all versions