SAP Knowledge Base Article - Public

2253797 - Termination Date via Import Tool - LMS

Symptom

Using the user import tool to have the users reactivated in the system and the users are still not able to access LMS as they already have a terminated date associated with them.

Additionally even when passing null value or blank value in the terminated date column of the User import Template, the termination date does not get removed.

Environment

Learning Management System

SuccessFactors LMS

Reproducing the Issue

Prepare a user import file and pass null value in the terminated date column for user that already has a termination date set in the system.

You will see that though the import succeeds the termination date does not get wiped out.

Cause

Unlike connectors, the import tool will not remove the termination date if the user is being reactivated automatically.

Additionally, the system does not recognize null values that are sent via the template and these values are simply ignored.

Resolution

To be able to remove the terminated date you will have to use the tag “<null>” in the template.

Termination date.png

Keywords

Termination date, User import, Activating User , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning 1511 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508