SAP Knowledge Base Article - Public

2253767 - Analytics Login Page appears when trying to download files from 'Report Distributor Downloads' using Microsoft Internet Explorer

Symptom

  • Analytics Login Page appears when trying to download .csv/.xls/.xlsx file from 'Report Distributor Downloads'

    Login_Page.JPG

Environment

  • Online Report Designer (ORD)
  • Report Distributor Downloads

Reproducing the Issue

  1. Home > Analytics > Analytics > Report Designer > Run ORD Report > Export the report in CSV / XLS / XLSX
  2. Navigate to Report Distributor Downloads > clicks on downloaded XLS/ CSV file link under ‘Report Distributor Downloads’ option
  3. Analytics Login page appears

Cause

  • Browser Cache
  • Microsoft Internet Explorer's security settings

Resolution

  1. Clear the browser's cache
  2. Add the respective analytics URL to IE trusted security site and check pop up blocker of IE browser
  3. In Internet Explorer browser > Internet Options > Advanced tab > Security section > "Do not save encrypted pages to disk" > Uncheck
  4. Create a support ticket for further investigation 

Keywords

Cache Session Popup Analytics Login Page Downloads Report Distributor , KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Workforce Analytics all versions