SAP Knowledge Base Article - Public

2253557 - How do i enable the user rating function and its Functionality- LMS

Symptom

This KBA covers how to enable User Ratings for Courses in LMS

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  • Users are not able to Rate Courses in LMS unless this is enabled
  • Course Rating does not appear on Learning records unless Enable User Ratings is enabled for the Learning 

Cause

The Enable User Rating field is set to No for the particular Learning Record

Resolution

To Enable User Ratings for a Learning Item:

  1. Logon to LMS Admin
  2. Navigate to Learning > Items
  3. Search for Course ratings should be enabled for
  4. Click "View All" in the Item Summary
  5. Under "Process Control", find "Enable User Ratings"
  6. Set to "Yes"
     UserRating.PNG

Notes:

  • If you enable user ratings and the system records a learning event (for example, a user completes a learning item, or a supervisor or administrator records a learning event), then the system allows any users who completed that learning item to rate the learning item by placing a What Did You Think pod on the home page (just above in the Learning History tile)

    Rate.PNGRate1.PNG
  • If users click Dismiss, then the system removes the learning item from the pod, but still allows users to rate the learning item from the Completed Work area
  • Users can rate or revise any rating for these learning items by accessing the Completed Work area of the application
  • When other users find the rated learning item in a catalog search or view the details for a learning item, the system shows the average of all user ratings for that learning item
  • The system shows the simple average: sum of all ratings divided by the number of all ratings

    Rate.PNGRate1.PNG
  • The Course Rating field can be added to the Item Record to see the user Rating from the LMS Admin UI when viewing the Item record
    • If Enable User Rating is set to "No", Course Rating does not appear on the Item Record

 

See Also

SAP SuccessFactors User Assistance Documentation:

Keywords

SuccessFactors SF Learning LMS User Rating Course star vote rate show display how to , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ITE , LMS Items , How To

Product

SAP SuccessFactors Learning 1511 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508