SAP Knowledge Base Article - Public

2253455 - LMS: External Link Recommendation redirects user to logon page

Symptom

Clicking on External Links from the Recommendation Newsletter mail directs to Login page.

Environment

SAP SuccessFactors Learning Management Systems - LMS
b1505 and higher

Reproducing the Issue

To reproduce this issue, Follw the below steps:

1. In LMS administration, Click on Learning tab and then External Links under Learning and add a new External Link

AddExternalLink.PNG

 

2. Once this is added We can Recommend this External Link to users as per the screen shot below and following the next steps

RecommendExternalLinks.PNG

 

3. Once the Extern Link is recommended the user recevies a Email regarding this External link being recommeneded . 

Email.PNG

 

4. When the user clicks on this link from the email, he is directed to the login page instead of actual link.

loginpage.PNG

 

 

Cause

The cause for this is that one of the configurations does not allow the user to view the external link without authentication of the user.

This configuration is 

# This configuration is used to choose the type of links to be included in the notification email. This is a system level configuration that is to be chosen based on the level of authentication needed. This is added in b1505
# true: will enable SmartLinks with personalized tokens for users to provide access without a login.
# false: will provide a directlink to the recommended external link that requires a login to authenticate the user.
enableSmartLinks=false

Resolution

To allow access to external links without requiring user's to logon:

  1. System Admin > Configuration > System Configuration > edit the LMS_ADMIN configuration property file so that enableSmartLinks=true.

 # This configuration is used to choose the type of links to be included in the notification email. This is a system level configuration that is to be chosen based on the level of authentication needed. This is added in b1505

# true: will enable SmartLinks with personalized tokens for users to provide access without a login.
# false: will provide a directlink to the recommended external link that requires a login to authenticate the user.
enableSmartLinks=true

Keywords

recommendations, link, URL, logon, log on, credentials, prompts, user, LMS page, SSO, single sign on, ext link, recommendations newsletter, externallinkrecommendations, kal, kac , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SuccessFactors Learning 1508