2253268 - Learning Validation Error: You must correct the following error(s) before proceeding: Failed to authenticate the SAML response. If this keeps happening, please contact the administrator.

When trying to access the Learning system or add learning activities in Talent modules, the below error is received: "Failed to authenticate the SAML response. If this keeps happening, please contact administrator."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Learning
• SAP SuccessFactors Career Development Planning
• SAP SuccessFactors Performance Management

1. Log in to the system
2. Navigate to the home dropdown > Learning
3. The user is redirected to the Learning module
4. Receive error

OR

1. Log in to the system
2. Navigate to the home dropdown > Goal
3. Select Development Goal tab
4. Locate a goal and select the 3 dots > Add Learning
5. The user is redirected to the Learning module
6. Receive error

OR

1. Log in to the system
2. Navigate to the home dropdown > Performance
3. Select a performance form
4. Locate a goal section and select Add New Learning Activity
5. The user is redirected to the Learning module
6. Receive error

I. Third party cookies deprecation in Google Chrome

Browser vendors are in the process of deprecating or limiting the use of third-party cookies to prevent user tracking for data privacy reasons. Google Chrome begins its deprecation plans on January 4th, 2024 and will permanently block third-party cookies after 2024.

• Temporary Workaround: Please follow the steps from The next step toward phasing out third-party cookies in Chrome in the What to expect from Tracking Protection section.
• Long-term Solution: SAP will roll out an automated Common Super Domain solution to SuccessFactors customers. More information is in Impact of third-party cookies deprecation on SAP SuccessFactors - Innovation Alert.

II. Enable SuccessFactors Learning third-party cookie mechanism is not flagged in BizX Provisioning

SuccessFactors has a Provisioning setting called Enable SuccessFactors Learning third-party cookie mechanism which bypasses the need to use cookies as the Learning site is not loaded within an iframe. There are no security or access issues if this setting is enabled.

1. As a customer, you do not have access to Provisioning. Please engage a Certified Partner or Product Support to assist with this configuration. If this setting needs to be enabled and a Partner is not engaged, please create a case with the LOD-SF-LMS-INT component.
2. After the setting is enabled, cleared cache and cookiesfrom the browser

III. The user was not synchronized from HXM/BizX to Learning

The error can occur if a user is not properly created in the Learning application. User creation in Learning differs but the standard process is via the User Connector - SF. Please see 2668004 for information on how to troubleshoot user creation via the connector.

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SAP SuccessFactors Learning all versions ; SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Succession & Development all versions