SAP Knowledge Base Article - Public

2253268 - Failed to authenticate SAML response - Validation Error when accessing Learning

Symptom

When a user tries to access Learning, the below error is received:

SAML error.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

The Issue can be reproduced when you set your browser to not accept third party cookies.

Third Party.jpg

 

Resolution

Enable third party cookies in the browser used to access LMS:

  • Check your browser's help files for instructions on how to do so
  • Important NOTE - Please contact your local IT resources for guidance if you require specific exceptions for each browser within your company guidelines

Keywords

SF SuccessFactors LMS Learning SAML, Validation error, Failed to authenticate the SAML response, cookies, cookie settings , KBA , LOD-SF-LMS-INT , LMS Integrations , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions