SAP Knowledge Base Article - Public

2253268 - Failed to authenticate SAML response - Validation Error when accessing Learning

Symptom

When a user tries to access Learning, the below error is received:

SAML error.png

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue


The Issue can be reproduced when you set your browser is set not to accept third party cookies.

Third Party.jpg

 

Cause

This issue appears when the browser is set not to accept Third party cookies.

Resolution

Enable third party cookies in the browser used to access LMS:

  • Check your browser's help files for instructions on how to do so
  • Important NOTE - Please contact your local IT resources for guidance if you require specific exceptions for each browser within your company guidelines

Keywords

SF SuccessFactors LMS Learning SAML, Validation error, Failed to authenticate the SAML response, cookies, cookie settings , KBA , LOD-SF-LMS-INT , LMS Integrations , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions