2252675 - Time Off: Time Off Calendar jobs stuck in "Launching" Status

SAP Knowledge Base Article - Public

2252675 - Time Off: Time Off Calendar jobs stuck in "Launching" Status

Symptom

Time off Calendars stuck while launching.

Environment

Employee Central: Time Off

Reproducing the Issue

Please go through the following steps to troubleshoot this issue.

Jobs which are currently stuck are as under:

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Cause

Probable Root Cause :

  • High service response time or unavailability of the server.
  • Lag in the server
  • Intermittent network connectivity, causing excessive errors.

However, server issues have been specifically temporary. The reason behind this, is a server available to take up requests, consists of numerous clusters having multiple managed servers which is designed to work in a round robin fashion.

Resolution

Go to import and export and export Time account Change Calendar.

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Go to Monitor job and Download the response file.

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Filter the csv file with status “Running”. Copy these externalCode.

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Go to Manage Time Off Structures and select Time Account Change Calendar and paste the externalCode one by one.

For every external code, go on changing the status from “Running” to “Finished” and hit save.

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You can launch the calendar  manually by creating new via manage time off calendar. The newly created calendar will not get stuck.

If there are more than few (say 4 to 10) jobs which get stuck, then import the calendar data through the import and export data by just setting the status of the calendar as “Finished”.

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Keywords

Calendar Stuck, Employee Central, Time Off, Calendar, Accrual, Account Creation, Launching, Status, , KBA , LOD-SF-EC-TIM , Time-Off , Problem

Product

SAP SuccessFactors HCM Suite all versions

Attachments

Calendar Stuck While Launching.docx