SAP Knowledge Base Article - Public

2252594 - You Cannot Search by Account ID in Contacts Screen.

Symptom

You Cannot search by Account ID in contacts Screen.

Reproducing the Issue

  1. Go to Customer Work Center.
  2. Go to the Contacts View.
  3. Select Show All.
  4. Search for any  Account ID

 You will see no results for account ID.

Cause

Search by the Account ID in the Contacts OWL's  are not supported.

Resolution

You can try these alternatives:

  1. Search by Account Name (Instead of the Account ID).
  2. Use the Advanced Search. In advance search you will  find the search parameter'Account' which offers a value help (OVS). In the OVS you can search by the Account ID.

Keywords

KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1605 ; SAP LE APPL.PLATFORM 1708