You Cannot search by Account ID in contacts Screen.
Reproducing the Issue
- Go to Customer Work Center.
- Go to the Contacts View.
- Select Show All.
- Search for any Account ID
You will see no results for account ID.
Search by the Account ID in the Contacts OWL's are not supported.
You can try these alternatives:
- Search by Account Name (Instead of the Account ID).
- Use the Advanced Search. In advance search you will find the search parameter'Account' which offers a value help (OVS). In the OVS you can search by the Account ID.
KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To