SAP Knowledge Base Article - Public

2252038 - Manage Employee Portal option not re-directing to Employee Portal from Admin Center - Onboarding

Symptom

  • Unable to access Employee Portal from Admin Center.

      Manage Empoyee Portal.JPG

Environment

  • SF HCM Suite - All versions.

Reproducing the Issue

  • Login to HCM Suite.
  • Navigate to Admin Center Click on Onboarding - Manage Employee Portal.
  • You will be re-directed to Onboarding home page instead of Employee Portal.

Cause

  1. Incorrect configuration in Super Admin.

Resolution

  • A key needs to be added/updated in Super Admin.
  • This needs to be done by the ONB operations team. An internal JIRA is required.
  • Create and Incident in the SAP Support Portal requesting the below KEY be added:

Keywords

Employee Portal, redirect, About Us.
, KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1508