2251957 - Error: "Changes failed. Please find a manager to view the hierarchy. 1 error(s) occurred." when accessing Define Planners page - Compensation Management

SAP Knowledge Base Article - Public

2251957 - Error: "Changes failed. Please find a manager to view the hierarchy. 1 error(s) occurred." when accessing Define Planners page - Compensation Management

Symptom

When a user access a specific template and go to Define Planners page, he receives the following error message at the top right of the page: "Changes failed. Please find a manager to view the hierarchy. 1 error(s) occurred.".

PS: this error message appears regardless of the hierarchy selected.

Err

Environment

SuccessFactors Business Execution Suite - Compensation & Variable Pay

Cause

The logged in/proxy as user is not a manager so his/her hierarchy will not display. That is why the error message appears.

If an user who is a manager access the Define Planners page, then he/she will not receive the error message because he/she has a hierarchy and it will be displayed.

Def

Resolution

If the user - who is not a manager and receives the error message - just type in a manager's name, then the error message disappears and the manager's hierarchy will appear.

Typ

See Also

2085270 / Worksheet Design - Plan Setup Define Planners - Compensation: https://i7p.wdf.sap.corp/sap/support/notes/2085270

Keywords

Manager, Compensation template, hierarchy, Define Planners. , KBA , LOD-SF-CMP , Compensation Management , Problem

Product

SAP SuccessFactors HCM Suite 1511