SAP Knowledge Base Article - Public

2251794 - Reports time out after specified period of time LMS

Symptom

LMS Report times out after specifictime period and produces an error such as:

  1. Error: Job timeout on: <date and time> reason: JOB_PROGRESS_TIMEOUT: No progress was reported for {600} seconds
  2. The report took longer than 300 seconds to generate and timed out.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Set the timeouts in the REPORT_SYSTEM configuration settings higher than 600 seconds
  2. Run a report on demand or schedule it to run in the background
  3. After 10 minutes, note the report has failed
  • Report Job "View Errors" shows: The report does not progress for 600 seconds and timed out.
  • On demand, the error displayed is: Error: Job timeout on: <date and time> reason: JOB_PROGRESS_TIMEOUT: No progress was reported for {600} seconds

Cause

It is likely hitting server side timeout settings which by default is set to 600

This means that the database is not responding in time to the request. These setting are in place for performance reasons.

Resolution

It is not advisable to increase "backgroundTimeoutPeriod=" setting under REPORT_SYSTEM configuration file more than 600 seconds.

It is recommended to use search criteria to run the report with smaller amount of data and split results into multiple reports.

If you have reporting needs beyond what the application can handle, there are several solutions that you can consider such as our Workforce Analytics LMS Metrics packs, create custom reports where you can add additional report criteria to narrow down any search or to contact the Professional Services team to review and implement a solution based on your specific need.

See Also

Please review KBA 2320765 for LMS Reporting tips including timeout settings.

Keywords

learning report timeout; JOB_PROGRESS_TIMEOUT; No progress was reported for {300} {600} seconds; timeout JobProgressTimeout; 600s; 600 sec; 300s; 300 sec; , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions