SAP Knowledge Base Article - Public

2251516 - SSO Login Issue after 1508

Symptom

  • Not able to login when login to Producton instance via SSO.

Environment

  • Bizx 

Reproducing the Issue

  • Login to Production instance via SSO, login fails.

Cause

  • User must have tired accessing the instance via different loging method like password.
  • Cookie with LoginMethod is stored in the browser.
  • So when user to try to login via SSO login will fail because login Method is stored as PWD because of previous PWD login.
  • This is not supported scenario/operation and customer should avoid accessing the instance in such fashion.

Resolution

There are 2 Solutions to this issue.

1. Clear browser cache and cookies when switching between different login method and login will work.

2. Use Login URL with loginMethod and Login should work fine.

 

https://performancemanagerX.successfactors.com/login?company=XYZ&loginMethod=PWD

Keywords

KBA , LOD-SF-PLT-SSO , Single Sign-on , Problem

Product

SAP SuccessFactors HCM Core 1511