SAP Knowledge Base Article - Public

2251443 - Score is not Captured in Learning History

Symptom

User had completed the courses Successfully, but grade is not displaying in his/her completion history.

Environment

SuccessFactors LMS Learning Management System

Cause

If we look at the user in question in the admin side and navigate to his completed work, we would observe that for the item in question, "View Details" would not show up "Percentage Grade" though "Object details" shows up score.

The problem as it appears is in the item configuration,  "Record Learning event when content passed" and "record learning event when content failed" are not enabled.

Resolution

  1. Please navigate to the item record
  2. Move to Online Content section in Related menu
  3. Click on the content object
  4. Enable the settings "Record Learning event when content passed" and/or "Record learning event when content failed"
  5. Save it

After these settings, any new user who takes up the item (i.e. new assignments of the item post making the changes) should be able to view the score in the learning history.

Keywords

Score, Grade, Missing, Skillsoft courses , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions