SAP Knowledge Base Article - Public

2251338 - Error: Agency receiving error message: "There are no candidates in the system" - Recruiting Management

Symptom

  • Agency receiving error message: "There are no candidates in the system. Add candidates to forward to a job req."

Environment

SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  • Navigate to the Job Listings tab
  • Click on Take Action
  • Click on Submit Existing Candidate

 

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  • You may see the following error message:

 

screenshot2.png

Resolution

One of the reasons for this to be happening is that the backend settings of your instance are defining that the agency ownership of the candidate is just for each requisition. In order to be able to add existing candidates to other job requisitions you would need to change this setting so the agency ownership of the candidate would be for Duration. Please raise a support incident on the Support Portal if you want this setting to be changed for your company.

 
After making this change you can set within "Admin Center -> Set Up Agency Access" the "Candidate ownership:" field with the amount of time that the agency will own the candidate and be able to add him to other requisitions. Also, if you check the "Reset ownership clock with newest submission" checkbox this amount of time will start counting again each time you add an existing candidate to another requisition. Please find below an example of this configuration:

 

agency_set_up.JPG

Keywords

Agency, error, candidates , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting 1511 ; SuccessFactors Recruiting 1207 ; SuccessFactors Recruiting 1210 ; SuccessFactors Recruiting 1302 ; SuccessFactors Recruiting 1305 ; SuccessFactors Recruiting 1308 ; SuccessFactors Recruiting 1311 ; SuccessFactors Recruiting 1405 ; SuccessFactors Recruiting 1408 ; SuccessFactors Recruiting 1508