SAP Knowledge Base Article - Public

2250834 - Timezone and Currency field not getting updated in LMS via the SF user connector

Symptom

Customer is running the User Connector - SF connector but the users' timezone and currency is not updating.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

This issue happens because the feature sfuser.connector.update.updatePreferences is set to "N" in the Connector Properties.

Resolution

To update Currency and Time Zone fields via connector, admins will need to change the value of the feature sfuser.connector.update.updatePreferences from N to Y. To do so you will need to:

  1. System Admin > Configuration > System Configuration > Connectors
  2. Do a CTRL + F and search for sfuser.connector.update.updatePreferences
  3. Set it to Y
  4. Click on "Apply Changes"

Before loading the user data file, please also make sure to configure the features below with the value that the users will be updated with.

  • sfuser.connector.defaultValue.preferenceTimeZone=
  • sfuser.connector.defaultValue.preferenceCurrency=

Please make sure that these values exist in your LMS or the connector will reject the users records.

NOTE: Same thing applies to User Connector >> user.connector.update.updatePreferences=Y

And the Admin Connector >> admin.connector.update.updatePreferences=Y

Keywords

user connector sf, update preferences, timezone and currency, sfuser.connector.defaultValue.preference, sfuser.connector.defaultValue.preferenceTimeZone, sfuser.connector.defaultValue.preferenceCurrency, sfuser.connector.update.updatePreferences , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions