SAP Knowledge Base Article - Public

2250793 - How to restrict multiple users from receiving multiple email notifications with subject as Data Purge Request

Symptom

  • Multiple users from receiving multiple email notifications with subject as Data Purge Request as shown below :

    Email.PNG

  • We are getting spam like the one on the screenshot above.

  • How to handle distribution list for "Data purge request[Purge Inactive User] status Notifications"

 

Environment

  • SuccessFactors BizX - Recruiting Management(RCM)
  • SuccessFactors BizX - Platform (Data Management tool)

Cause

  • The email is sent to all the user who have below RBP permissions:
    • Create Data Purge Request
    • Approve Data Purge Request
  • Everytime that a Purge request requires approval or it's created, e-mail notification is sent out.

Resolution

  1. In an RBP you should be able to see these permissions:
    • Create Data Purge Reques
    • Approve Data Purge Request
  2. Find them under 'Admin Tools' > 'Manage Permission Roles' > <Any of the permission roles created by you> > 'Administrator Permissions' > 'Manage Data Purge'
  3. Check if these permissions are enabled / granted in any of the common roles that are assigned to all users or to large Groups.

To follow Best Practices,

  1. Disable these two permissions in all the permission roles.
  2. Create a new permission Role and include only these two permissions in there.
  3. Assign that Role only to users who are planned to approve or create this requests.

Keywords

Create Data Purge Request Approve Data Purge Request Data Purge Request (Purge Inactive Candidate) Status - COMPLETED , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors HCM Suite all versions