2250227 - Cannot login to Employee Portal - Onboarding

SAP Knowledge Base Article - Public

2250227 - Cannot login to Employee Portal - Onboarding

Symptom

Cannot login to Employee Portal
Employee Portal link is not working 
For all new hires , On clicking the about us tab , the system is asking to enter the credentials . It is not landing in Employee portal page.

Environment

SF ONBOARDING

Cause

The EmployeePortal URL (XpressHR.EmployeePortal)was not set up with EP URL in Super admin site.

Resolution

If you have problem loging into Employee Portal, please create ticket for Cloud Product Support team.

 

 

Instructions for Support & Partners:
Please refer to the Internal Notes section of this KBA for further instructions.

Keywords

ONB Onboarding , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1508