2249179 - Errors When Creating a New Service Quote

SAP Knowledge Base Article - Public

2249179 - Errors When Creating a New Service Quote

Symptom

The following errors occur when trying to create a new Service Quote:

Create not possible; source object inconsistent
Process type not valid

Reproducing the Issue

  1. Go to the Service Orders work center.
  2. Select the Service Quotes view.
  3. Click on the New button and select Service Quotes.
  4. The following errors occur in the new Service Quote window:

    Create not possible; source object inconsistent
    Process type not valid

Cause

Service Quotes does not have its own scoping object. In order to include Service Quotes in your solution scope you need to scope Sales Quotes.

 

Resolution

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projects view.
  3. Select your implementation project.
  4. Click on the Edit Project Scope button.
  5. Navigate to the Scoping step.
  6. Expand the element Sales -> New Business.
  7. You can see that the scoping option Sales Quotes is not active.
  8. Activate the scoping option Sales Quotes.
  9. Finish you scoping changes.

You will now be able to create Service Quotes.

Keywords

KBA , AP-SVO , Service Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602