SAP Knowledge Base Article - Public

2249120 - Dependents: Fields not showing values in Dependents portlet after clicking save

Symptom

When an employee is adding a dependent in Personal information, selecting Edit and entering all required information on the initial screen and hitting Save, only the Relationship field is saved. First name, Last name and DOB are blank.

This is only an issue when proxying as an employee, not when logged in as admin user.

Reproducing the Issue

Proxy as employee

Navigate to Personal information > Dependent > Edit

Enter required data on initial screen and select Save

1 2015-11-24_12-48-25.png

Only the Relationship field is saved:

 

2 2015-11-24_12-49-34.png

Resolution

In relation to the first and last name fields, make sure the following permissions are set:

Navigate to Admin Tools > Manage permission Roles >select appropriate permission role

Select Employee Central Effective Dated Entities > Under Personal Information select the options for Personal Information Actions "View Current", "View History" & "Edit/Insert"  and save changes.

3 2015-11-24_17-21-27.png

You should now be able to see the First and Last name showing after saving the details.

With regards the permissions for the DOB field:

Admin Tools > Manage Permission Roles >select appropriate permission role

Select Employee data > Under HR Information go to Biographical Information, Select both View AND Edit permissions

 

4 2015-11-24_17-34-49.png

After saving changes you should now be able to see all fields after saving on dependents portlet:

5 2015-11-24_13-06-41.png

 

See Also

If customer does not want to change permissions there is a workaround:

 

If you select Edit on the dependents portlet > select Details and then enter the data:

6 2015-11-24_12-52-12.png

 

Select Save and the information is saved correctly with all fields showing on the UI:

7 2015-11-24_13-06-41.png

 

Keywords

Dependents Missing fields DOB First name Last name Permissions Proxy , KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core all versions