2248821 - Error - A system error has occurred, error message when trying to send an email to ask for feedback - Performance Management

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2248821 - Error - A system error has occurred, error message when trying to send an email to ask for feedback - Performance Management

Symptom

While trying to "Ask for feedback" from a user TWICE and via email, receiving error message that says 'A system error has occurred. Please try again later or contact your administrator'.

Environment

HCM Core Suite

Performance Management - PMv12 and PMv12 Acceleration

Reproducing the Issue

 

1. Login to the instance

2. Navigate to Performance Tab -> Team Overview

3. Select user to "Ask for Feedback" for the 2nd time to the same user

4. Click on "Send Email"

5. Sytem throwing error message as "A system error has occurred. Please try again later or contact your administrator"

 

Ask For Feedback Error.PNG

 

 

Cause

It is expected behavior, we cannot "Ask for Feedback" twice to the same user.

Resolution

We cannot send a feedback request to the same user twice. This has been confirmed as an Enhancenment Request.

If customers are reporting about this issue, inform them to raise an Enhancement request.

Keywords

Feedback Request Ask for Feedback Error when asking for Feedback Error occurred contact your administrator Send Feedback Request     , KBA , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors HCM Core all versions