Notifications of SAP SuccessFactors Onboarding are redirected to a specific E-Mail
SAP SuccessFactors Onboarding
Reproducing the Issue
- Navigate to SAP SuccessFactors HCM > Onboarding > Settings > Mail Queue
- Find the affected notification and email is sent to a dummy or specific address
Mail Redirect feature is enabled and set to a dummy or specific email address
For Live Customer(s)
Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.
- Subject: KBA 2248379 - Mail Redirect is Enabled
- Component: LOD-SF-OBD-EML
For Implementation Partner(s) and Consultant(s)
- Navigate to SAP SuccessFactors Onboarding back-end > Target Customer Account > Mailing Options
- Disable Mail Redirecting if enabled
For SAP SuccessFactors Cloud Product Support
Please use the instruction manual on how to proceed, in the internal note
Help the Knowledge Base Community
- Any feedback with this KBA? Please rate this article 1 star is the lowest and 5 is the highest, you may also add constructive feedback to help improve our KBAs.
- Have a concern with this KBA or found dead links? Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident and we are ready to assist you. Kindly provide the following information.
- KBA Article being reported
- The concern with the KBA
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