2248364 - You Would like to Add Sales Office and Sales Group to a Customer but There are no Values Available for Selection.

SAP Knowledge Base Article - Public

2248364 - You Would like to Add Sales Office and Sales Group to a Customer but There are no Values Available for Selection.

Symptom

You Would like to Add Sales Office and Sales Group  to a Customer but There are no Values Available for Selection.

Reproducing the Issue

  1. Go to Customers Work Center.
  2. Go to the Accounts View.
  3. Select an Account and edit.
  4. Go to Sales Data Tab
  5. Click in new button 
  6. In the  field Sales Office click in the value help and select a value.

You will see there are no Values available for Selection.

Cause

In the Organization  Model, an organization  unit needs to be set as a Sales Office or Sales Group. The Sales Office value help shall show values only when there are Sales Offices defined under the Sales Organization.

Resolution

 Sales Groups are filtered based on the Sales Offices under which they are defined. These indicators are currently hidden in this system, please enable following below mentioned steps:

  1. Go to Organization Management Work Center in Silverlight
  2. Select Org Structures View
  3. Locate the Organization Unit XXX
  4. Go to Functions Tab
  5. Click on Adapt > Edit Adaptation mode > Edit Screen
  6. Select Sales and Service  Section under Screen Layout
  7. Select visible for both fields "Sales Office and Sales Group"
  8. Publish for all users.
  9. Leave Adaptation Mode.

Now Set an Organization  unit as Sales Office or Sales Group. The values will be displayed for selection in the UI.

Keywords

KBA , SRD-MD-OM , Organizational Management , How To

Product

SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1602 ; SAP LE APPL. PLATFORM 1605 ; SAP LE APPL.PLATFORM 1708