SAP Knowledge Base Article - Public

2248231 - Payment Information portlet does not show all the expected fields after Migration or Configuration

Symptom

This happens when configuring Payment Information portlet for the first time.

This happens when you migrate from Direct deposit to Payment Information V3

Many fields like Account Owner, Routing Number, Account Number, IBAN, etc does not get displayed when creating Payment Information of any employee.

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Environment

Employee Central

Reproducing the Issue

Navigate to any employee's Personal Information --> Payment Information --> Edit.

Cause

This is because of a known bug in the system. Currently the Payment Method has to be manually configured to fix the issue.

Resolution

Navigate to Admin Center --> Mnage Configuration UI --> Payment Information --> Manage UI Rules.

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Select the business rule "Bank Transfer".

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Select the Payment Method that should be configured. Please reselect it even if it's already selected. Then click on Save --> Close --> Save.

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This will resolve the issue and all the expected fields will be available when creating Payment Information for an employee.

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Keywords

Payment, Method, Field, Display, Showing, Configuration, UI, Rules, Refresh, Reselect, Payment Information Migration, Direct deposit , KBA , LOD-SF-EC-PAY , Payment Information , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708 ; SAP SuccessFactors HCM Core 1711 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1411 ; SuccessFactors HCM Core 1502 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508