2247707 - Ask for Feedback: RECIPIENT_NAME not pulling for external users

SAP Knowledge Base Article - Public

2247707 - Ask for Feedback: RECIPIENT_NAME not pulling for external users

Symptom

Ask for feedback for External Users does not  display the Recipient name in Email Notification

Environment

HCM Core Bizx Platform

Performance Management

Reproducing the Issue

1. Launch a form for the user

2. Ask Feedback for the user via Team Overview

3. Emails can be created for internal and external users by entering the Name and Email address

4. Request for Feedback from an  External User

5. While sending "Ask for feedback" to external user, token is empty even though the name field is exists.

Cause

RECIPIENT_NAME is only supported for Internal users and not for External Users.

Resolution

1. The RECIPIENT_NAME is only supported for internal users now, since we get the user's name according to the internal user's id.

2. The external's information is not stored in the system, so we can not get the related name.

3. The external user's name below email address field is used to  display in Team Overview page.

4. It is expected behavior that the RECIPIENT_NAME is not supported for external users.

5. If you  need this function to show External users' name in email, please create an enhancement request.

Keywords

RECIPIENT NAME Subject name Email notification Ask for feedback Ask for Feedback email notification Name not pulling for External Email   , KBA , LOD-SF-PM-PM , Performance Management , Problem

Product

SAP SuccessFactors HCM Core all versions