SAP Knowledge Base Article - Public

2247665 - How To - Reset Onboarding User Password - Onboarding [Security]

Symptom

This article provides information on how to reset password for Onboarding users.

Environment

SAP SuccessFactors Onboarding

Cause

  • Lock user account
  • Forgot user password

Resolution

Instruction

  1. Navigate to SAP SuccessFactors HCM > Onboarding > Security > Users

    454548_0008_ 09112018_085253.png

    454548_0009_ 09112018_085258.png

  2. Locate the user by clicking 'Search' button

    454548_0010_ 09112018_085302.png

  3. Click the user's checkbox and a 'Reset Password' button will show in the righ corner.

    454548_0011_ 09112018_085305.png

  4. Click the 'Reset Password' button and a pop-up window will appear
  5. Enter the new password of the user and click Reset

    454548_0013_ 09112018_085342.png

    454548_0014_ 09112018_085344.png

  6. Try using the new password

Note

  • Onboarding Password is different to the crendetials used when logging in via SAP SuccessFactors HCM
  • Onboarding Password is used for hires and candidate who access Onboarding to complete process forms
  • Onboarding Password is used by hiring managers and recruiters to sign the forms of the candidate in Onboarding

Keywords

  • SAP SuccessFactors
  • Onboarding
  • Reset, Change, Correct
  • Password, Credentials
, KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To

Product

SuccessFactors HCM Core 1508